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Unit 378 - Provide Customer Service for International Visitors
Unit 23768 - Describe the legal rights and responsibilities of employees and employers in a tourism workplace
Unit 16818 - Demonstrate Knowledge of Aviation Industry Law, Systems and Procedures
Unit 1277 - Communicate Information in a Specific Workplace
Unit 405 - Demonstrate Knowledge of Consumerism
Unit 62 - Maintain Personal Presentation & Positive Attitude in a Workplace Involving Customer Contact
Unit 57 - Provide Customer Service
Unit 23758 - Demonstrate Knowledge of Communication & Customer Service Theory in a Tourism Workplace
Unit 21840 - Demonstrate Knowledge of Alcoholic & non-Alcoholic Beverages for Services On Board an Aircraft
Unit 20676 - Demonstrate Knowledge of Aviation Career & Training Options
Unit 19585 - Describe the Development of Aviation from Pre WW1 through to Current Times
Unit 19587 - Demonstrate Knowledge of Internal Structures in the Civil Aviation Industry in NZ
Unit 25456 - Demonstrate Knowledge of in-flight Passenger Sales Service
Unit 9245 - Identify, as a Flight Attendant, Major Aircraft Components
Unit 402 - Demonstrate Knowledge of the Retail Sector in New Zealand
Unit 18211: 5 Credits Version 4 - Demonstrate Knowledge of Australia as a Visitor Destination
Unit 24732 - Demonstrate Knowledge of Tourist Characteristics and Needs
Unit 24729 - Demonstrate Knowledge World Tourist Destinations
Unit 24728 - Demonstrate Knowledge of Work Roles in Tourism
Unit 24727 - Describe and Compare Impacts of Tourism on the Physical Environment
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